STORE POLICIES
Payment Methods
We accept American Express, Discover, MasterCard, Visa, and Cash in our retail store.
Special Orders
Please contact us or come by the store and we’ll research the item and determine availability and price. Special orders are non-refundable and non-cancelable. We require a 50% deposit on any special-order requests.
Customer Satisfaction
Your complete satisfaction is our goal. Therefore, we will allow you to return the item for a full in-store credit, replacement, or exchange with the original store receipt. No cash returns.
Upon returning the merchandise, returned products must be received in the same condition as originally purchased from the store. Any product sold on strands must be intact, not cut or broken, and contain their Bead Gallery product tag. Note: All strands are sold as-is. No returns can be accepted after 30 days from the original purchase date. Trunk show items are non-refundable. All sale items, publications, tools, books, magazines, DVDs, packaged and non-packaged spool items, such as stringing material, hard wire, trunk show items, chain, and any other cut items, are final sale and cannot be returned or exchanged.
Photo Disclaimer
We strive to ensure the accuracy of our photos, but colors do vary from monitor to monitor.
Class Policies
Class Payment
Payment is required at the time of registration to reserve your place. Call-in reservations will be held with a credit card.
Cancellation
Our instructors have adjusted their schedules and committed the time for your class. If an instructor needs to cancel a class, you will be allowed to choose another class or receive a full refund of your fee payment. Class space is limited. Payment is now required to register for classes. You may cancel and receive a full refund if you cancel 72 hours before your workshop.
Materials
Classes require that the student purchase or bring supplies. A supply list is available upon request, 48 hours before class, if payment has been received. A class can be changed for an alternate date; however, there are no refunds if a supply list has been provided.
Materials are not included in the class fee unless noted in the class description. This allows you to choose according to your personal preferences and budget. Classes begin promptly at the designated time; it is best to arrive at least 1/2 hour before the scheduled class to give yourself time to make your selections of materials.
Open Beading Days
Please feel welcome to bring your projects purchased at the Bead Gallery and bead at the table provided. Enjoy help from the sales assistants whenever possible. See the class calendar for available days. Other alternate days may be arranged on a case-by-case basis; please contact the store to schedule.
Tools
We have basic essential tools to loan to students for use in class. However, we encourage students to purchase or bring their own tools for classes.
Latecomers
Traffic in our region can be awful! Please allow yourself plenty of time to get to class. Late arrivals make it difficult for our other students and instructors.