STORE POLICIES

Payment Methods

We accept American Express, Discover, MasterCard, and Visa.

Special Orders

Please contact us and we’ll research the item and determine availability and price. Special orders are non-refundable and non-cancelable. We require a 50% deposit on any special-order requests.

Customer Satisfaction

Your complete satisfaction is our goal. Therefore, we will allow you to return the item for store credit, replacement, or exchange with the original store receipt. Shipping is nonrefundable, unless there is an error on part of Bead Gallery.

Upon returning the merchandise, returned products must be received in the same condition as originally purchased from the store. Any product sold on strands must be intact, not cut or broken, and contain their Bead Gallery product tag. Note: All strands are sold as-is. No returns can be accepted after 30 days from the original purchase date. Trunk show items are non-refundable. All sale items, publications, tools, books, magazines, DVDs, packaged and non-packaged spool items, such as stringing material, hard wire, trunk show items, chain, and any other cut items, are final sale and cannot be returned or exchanged.

Photo Disclaimer

We strive to ensure the accuracy of our photos, but colors do vary from monitor to monitor.

Class/Workshop/Retreat Policies

Payment

Payment is required at the time of registration to reserve your place. Call-in reservations will be held with a credit card.

Cancellation

Our instructors have adjusted their schedules and committed the time for your experience. If an instructor needs to cancel, you will be allowed to choose another time or receive a full refund of your fee payment. Space is limited. Payment is required to register. You may cancel and receive a full refund if you cancel 72 hours before your workshop or class.

Materials

Materials are the responsibility of the student. A supply list is available upon request, 48 hours before class, if payment has been received. A class can be changed for an alternate date; however, there are no refunds if a supply list has been provided.

Materials are not included in the class fee unless noted in the class description. This allows you to choose according to your personal preferences and budget. Classes begin promptly at the designated time; it is best to prepare at least 1/2 hour before the scheduled class to give yourself time to make your selections of materials.